Refund Policy

We want you to be confident in your purchase. This policy explains when refunds are available for Highspitality courses and certifications.

Last updated: 8.1.2026

1. Digital Product Acknowledgment

Highspitality courses are digital training products delivered instantly upon purchase. By completing your purchase, you acknowledge that you are receiving immediate access to digital course content.

2. Refund Eligibility

You may request a full refund within 7 calendar days of purchase if:
  • You have accessed less than 20% of the course content, and
  • No certificate of completion has been issued to you for that course.

3. Non-Refundable Circumstances

Refunds will not be issued if:
  • More than 7 calendar days have passed since purchase
  • You have accessed 20% or more of the course contentA certificate of completion has already been issued
  • The purchase was for a bundle, group/team license, or promotional bulk enrollment, unless otherwise agreed in writing

4. How to Request a Refund

Email help@highspitality.com or use the Contact Us form at learn.highspitality.com/contact with your order number and the reason for your request.

5. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method.

6. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback with your bank or card issuer — most issues can be resolved directly and faster this way.

7. Contact

Questions about this Refund Policy can be sent to highspitality.com