COOKIE AND SIMILAR TECHNOLOGIES POLICY
Last Updated: August 1, 2026
This Cookie and Similar Technologies Policy explains how Highspitality, operated by SoHi Ventures LLC (“Highspitality,” “we,” “us,” or “our”), uses cookies, local storage, and similar technologies on learn.highspitality.com and its related course and account pages (collectively, the “Site”).
This policy should be read together with our Privacy Policy and Terms and Conditions.
This policy should be read together with our Privacy Policy and Terms and Conditions.
1. What Are Cookies and Similar Technologies?
Cookies are small text files stored on your browser or device when you visit a website. They allow websites to operate securely, remember preferences, maintain login sessions, and understand how visitors use the website.
We may also use similar technologies, including browser local storage. Local storage allows the Site to remember certain information directly in your browser, such as whether you have completed our age-confirmation gate.
We may also use similar technologies, including browser local storage. Local storage allows the Site to remember certain information directly in your browser, such as whether you have completed our age-confirmation gate.
2. How We Use These Technologies
Highspitality uses cookies and similar technologies to:
- Operate and secure the Site;
- Maintain learner accounts and login sessions;
- Provide access to courses, assessments, and certificates;
- Remember cookie and website preferences;
- Remember a visitor’s 21+ age confirmation;
- Prevent fraud, abuse, and unauthorized access;
- Understand Site traffic and performance;
- Improve our courses, services, and user experience; and
- Support embedded course media and other Site functionality.
We do not sell personal information collected through cookies or similar technologies.
3. Cookies and Technologies We Use
- 3.1 Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- 3.2 By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for analytics and for marketing purposes. For more details, please refer to section 4 below.
- 3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
-
3.3.1 Strictly Necessary Cookies
A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of Our Site as without them we cannot provide the functionality that you need to use this website. For example, essential cookies help remember your preferences as you navigate through the online school, also support functions such as logging in, and payment transactions. -
3.3.2 Functionality Cookies
Functional Cookies allow our web site to remember choices you make, e.g. your user name, log in details and language preferences and any customizations you make to pages during your visit. They are necessary to provide features and services specific to individual users. -
3.3.3 Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it. -
3.3.4 Marketing/Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties. -
3.3.5 Third Party Cookies
Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above). -
3.3.6 Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site. -
3.3.7 Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
- 3.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.
- 3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy
- 3.6 For more specific details of the Cookies that We use, please refer to the table below.
4. What Cookies Does Our Site Use?
Strictly Necessary Technologies
- 4.1 The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Strictly Necessary | Expires |
| XSRF-TOKEN | Preserves User Login information and states | Yes | When you close your browser |
| DPSettings | Preserves the user's Cookie policy preferences | Yes | 12 days |
| slim_session | Preserves User Login information and states | Yes | 2.5 days |
| affiliate | Tracks purchases made through affiliate links to ensure proper credit is given to the affiliate partner. | No | Depends on your affiliate cookie settings |
- 4.2 The following strictly necessary third-party Cookies may be placed on your computer or device :
| Name of Cookie | Provider | Purpose | Expires |
| cf_clearance | www.cloudflare.com | Used by clouflare to specify the duration that our website is accessible to a visitor that successfully completed a previous Captcha or challenge. | 4 hours |
- 4.3 Our Site uses the following functional Cookies (remove cookies not exploited in your school):
Olark
| Name of Cookie | Provider | Purpose | Expires |
| hblid | learn.highspitality.com | a visitor identifier that we use only on your site to remember this visitor between visits | 2 years |
| wcsid | learn.highspitality.com | a session identifier that we use only on your site to keep track of a single chat session | When you close your browser |
| olfsk | learn.highspitality.com | storage identifier that we use to maintain chat state across pages (e.g. message history) | 2 years |
| _okbk | learn.highspitality.com | extra state information (e.g. chat box being open/closed) | When you close your browser |
| _ok | learn.highspitality.com | most recent Olark site ID (security measure) | When you close your browser |
| _oklv | learn.highspitality.com | the Olark loader version (for improved caching) | When you close your browser |
| _okla | learn.highspitality.com | used for caching purposes (loaded from CDN vs. loaded from our infrastructure) | When you close your browser |
| _okgid | learn.highspitality.com | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
| _okac | learn.highspitality.com | used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed | When you close your browser |
| _okdetect | learn.highspitality.com | Used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages). | When you close your browser |
| _okck | learn.highspitality.com | Used to test whether the visitor's browser allows cookies to be stored. | When you close your browser |
TawkTo
| Name of Cookie | Provider | Purpose | Expires |
| tawk_uuid_ | learn.highspitality.com | HTTP cookie | |
| twk_idm_key | learn.highspitality.com | Visitor connection management | Session |
| twk_token_ | learn.highspitality.com | HTML local storage | |
| tawk_uuid_propertyId | learn.highspitality.com | Visitor tracking | 6 months |
| tawkUUID (deprecated) | learn.highspitality.com | Visitor tracking | 6 months |
| __tawkuuid (deprecated) | learn.highspitality.com | Visitor tracking | 6 months |
| ss (deprecated) | learn.highspitality.com | Visitor session management | Session |
| TawkConnectionTime | learn.highspitality.com | Manages visitor connection | Session |
| Tawk_xxxxxxx (deprecated) | learn.highspitality.com | Visitor preference | 6 months |
Freshchat
| Name of Cookie | Provider | Purpose | Expires |
| pubsub_cookie | learn.highspitality.com | This cookie is used for the freshchat service | When you close your browser |
| hop- | learn.highspitality.com | This cookie is used for the freshchat service | When you close your browser |
| learn.highspitality.com | This cookie is used for the freshchat service | When you close your browser | |
| _ | learn.highspitality.com | This cookie is used for the freshchat service | 1 year |
| pnctest | learn.highspitality.com | This cookie is used for the freshchat service | 1 year |
Intercom
| Name of Cookie | Provider | Purpose | Expires |
| intercom-id-[app_id] | learn.highspitality.com | Anonymous visitor identifier cookie. As people visit your site they get this cookie. | 9 months |
| intercom-session-[app_id] | learn.highspitality.com | Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom('shutdown');, which usually happens on logout. |
1 week |
| intercom-device-id-[app_id] | learn.highspitality.com | Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse. |
9 months |
Google Analytics
| Name of Cookie | Provider | Purpose | Expires |
| _ga | learn.highspitality.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat | learn.highspitality.com | Google Analytics: Used by Google Analytics to throttle the request rate. | When you close your browser |
| _gid | learn.highspitality.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | When you close your browser |
| _ga_container-id | learn.highspitality.com | Used to persist session state. | 2 years |
Facebook
| Name of Cookie | Provider | Purpose | Expires |
| _fbp | learn.highspitality.com | Identifies browsers for advertising and site analytics services | 90 days |
| fr | facebook.com | Delivers advertisement products such as real-time bidding from third-party advertisers | 90 days |
| datr | facebook.com | Identifies the web browser used to connect to Facebook; enhances security and site integrity | 2 years |
| c_user | facebook.com | Contains the user ID of the currently logged-in user | 1 year< |
| xs | facebook.com | Contains session number and secret number for security | Varies, tied to session |
| sb | facebook.com | Helps improve friend suggestions | 2 years |
| oo | facebook.com | Opt-out of Facebook showing ads based on activity on third-party websites | 5 years |
| presence | facebook.com | Contains user's chat state (e.g., which chat tabs are open) | End of session |
4. Third-Party Services
The Site is hosted and operated through LearnWorlds. LearnWorlds may process information and use technologies necessary to provide account management, authentication, security, course delivery, analytics, and related platform services.
Some pages may include content or links provided by third parties, such as video providers, scheduling services, email forms, social-media platforms, or analytics providers. These third parties may use their own cookies or similar technologies when you interact with their services.
Once you leave the Site or interact directly with a third-party service, that service’s privacy and cookie practices apply. Highspitality does not control third-party cookies or privacy practices.
Some pages may include content or links provided by third parties, such as video providers, scheduling services, email forms, social-media platforms, or analytics providers. These third parties may use their own cookies or similar technologies when you interact with their services.
Once you leave the Site or interact directly with a third-party service, that service’s privacy and cookie practices apply. Highspitality does not control third-party cookies or privacy practices.
5. Managing Your Cookie Preferences
When you first visit the Site, you may be presented with cookie-preference controls. You can use these controls to:
- Accept optional cookies;
- Reject optional cookies; or
- Select individual cookie categories.
Strictly necessary technologies will remain active because they are required for security and core Site functionality.
You may update your choices at any time by selecting Cookie Preferences on the Site. Registered learners may also be able to update their preferences through the privacy settings in their account.
You can also delete or block cookies through your browser settings. Disabling strictly necessary cookies may prevent you from signing in, accessing courses, completing purchases, or using other Site features.
6. 21+ Age Confirmation
Highspitality’s educational content is intended for adults aged 21 and older. Visitors are required to confirm that they are at least 21 before continuing to the Site.
The age gate does not collect or store a visitor’s birthdate, identification information, or age-confirmation response. It serves as a self-attestation and does not independently verify a visitor’s identity or age.
Because the confirmation is not stored, visitors may be asked to confirm their age again during a later visit or page load.
The age gate does not collect or store a visitor’s birthdate, identification information, or age-confirmation response. It serves as a self-attestation and does not independently verify a visitor’s identity or age.
Because the confirmation is not stored, visitors may be asked to confirm their age again during a later visit or page load.
7. Children’s Privacy
The Site is not directed to children or individuals under 21 years of age. We do not knowingly collect personal information from children through the Site.
If you believe that a person under 21 has created an account or submitted personal information, please contact us so we can review the account and take appropriate action.
If you believe that a person under 21 has created an account or submitted personal information, please contact us so we can review the account and take appropriate action.
8. Changes to This Policy
We may update this policy when our technology, services, legal obligations, or business practices change.
When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically.
When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this policy or Highspitality’s privacy practices, contact us at: help@highspitality.com
